November, 2021
Volio, an importer of fine wine from Italy, Spain, and France, has an exciting opportunity to join our team.
This individual will primarily be responsible for receiving and accurately processing orders from external customers, and managing appropriate pick up or delivery with Customers and Distributor partners. You will be the main point of contact with distributor’s day-to-day orders, support sales representative and liaison with our warehouses. This role requires maintaining and building great relationships.
Responsibilities:
- Act as the customer co-ordinator for all orders, provide professional customer service and identify order improvement opportunities
- Operate within NAV and other proprietary systems to fulfill and analyze orders
- Run regular reports to identify trends or issues with orders and resolve within a timely manner
- Develop a great understanding of our customer needs to improve minimum orders
- Liaison with transport, warehouse, sales and distributors to resolve any disputes in a timely manner and diplomatic manner
- Advise freight forwarder and warehouse of any special shipping requirements
- Make sure to stay up to date with all relevant promotional activity and work with customers to ensure new launches and promotions are managed
- Work closely with sales and operations colleagues to ensure order volumes are in line with forecasts
- Communicate daily with distributors regarding pick up, issues and re-book backfill orders immediately upon arrival
- Deliver outstanding customer service to all internal and external parties
- Prompt communication included but not limited to Google Workspace (Gmail, Google Hangouts, Meet)
Skills and abilities:
- 2-5 years of business, logistics/transportation supply chain (can be a combination of education and/or experience), experience wine imports/distribution a plus
- Excellent attention to detail with data entry and order processing experience
- Good knowledge of order-take systems NAV or have the ability to learn and adapt to systems and processes
- Excellent communication skills
- Systematic, disciplined and analytical approach to problem solving
- Demonstrated analytical and organizational skills
- Proficient in IT technology and Microsoft Office experience required, primarily in excel
- Beneficial but not required: Google Drive, Asana
- Team-oriented individual who is comfortable working on a small team and wearing multiple hats.
- Bachelor’s degree in Business, Supply Chain or related field
Benefits & Details:
- The role is in Denver, Colorado. We are not currently going into the office on a full-time basis (currently partially remote), but the role will be out of our office once we return.
- Full time role
- Healthcare, Dental, Vision offered
- 3% 401k match from Volio
- Small team and great opportunity for growth.
About Volio:
Volio imports wines that we love. Because we love them, we want to bring them to the US and share the journey behind each bottle of wine. In the office, we are a fun (at least we think so!) small entrepreneurial team, and we believe in providing outstanding customer service to our suppliers and customers. The best candidate for this role will be hands-on and excited to wear the many hats that come with working for a small company.
To apply, email your resume and cover letter to careers@volioimports.com